Legal, Compliance, and Privacy Policy
This Privacy and Legal Policy outline how ORBS Consultancy Limited (“ORBS”) collects, uses, protects, and governs personal information from users of our website and secure client portal. By using our online platforms, you consent to the practices described in this policy.
1. Information We Collect
While using ORBS online services, we may collect the following types of information:
• Personal Information: Name, email address, phone number, company name, and other contact details.
• Usage Data: Technical details such as IP address, browser type, device identifiers, access times, and pages visited.
• Billing Information: Payment details, including credit/debit card or invoicing information.
• Cookies & Tracking: We use cookies and similar technologies to enhance your experience. You can accept or decline cookies.
2. How We Use Your Information
Collected information is used to:
• Provide and manage access to online services.
• Enable secure login, document sharing, and service access.
• Personalize and improve user experience.
• Process service requests, issue invoices, and support clients.
• Monitor performance, security, and usage trends.
• Communicate service updates and legal notices.
• Comply with applicable legal obligations.
3. Legal Basis for Processing
ORBS processes personal information based on one or more of the following legal grounds:
• Your consent, where required.
• The necessity to perform a contract or pre-contractual obligations.
• Compliance with a legal obligation.
• Legitimate business interests, such as improving services and ensuring security.
4. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
5. Your Rights
Depending on your jurisdiction, you may have the right to:
• Access the personal data we hold about you.
• Request correction or deletion of your information.
• Withdraw consent at any time where processing is based on consent.
• Object to or restrict processing of your data.
• Request data portability where applicable.
To exercise these rights, contact us Here
6. Third-Party Services and Data Transfers
We may engage third-party providers (e.g., hosting, analytics, payment processors) to assist in operating our website and services. These providers are bound by confidentiality and data protection obligations. Where data is transferred outside Zambia or your jurisdiction, adequate safeguards are applied per applicable laws.
7. Security of Your Data
ORBS uses industry-standard measures such as encryption, access controls, and regular system audits to protect personal data. If a breach is suspected, we investigate and notify affected users as required by law.
8. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If such data is identified, it will be deleted promptly.
9. Changes to This Privacy Policy
ORBS may update this Privacy Policy periodically. Significant changes will be posted with clear notice. Continued use of our services indicates acceptance of the updated policy.
10. Legal & Compliance
ORBS Consultancy Limited conducts business in compliance with applicable laws and regulations, upholding high standards of ethics, transparency, and accountability. We protect all client data per our Privacy Policy and comply with data protection regulations.
All intellectual property on this website and within our services is owned or licensed by ORBS and protected by law. Users may not copy, reproduce, or distribute materials without written consent.
11. Disclaimer and Limitation of Liability
The information provided on this website is for general purposes only. ORBS makes no warrantiesfor completeness or reliability. ORBS shall not be liable for any loss or damage arising from the use of or reliance on information provided, except as required by law.
12. Governing Law
This Policy is governed by and construed in accordance with the laws of the Republic of Zambia. Any disputes shall be subject to the exclusive jurisdiction of Zambian courts.
13. Contact Information
For privacy or compliance inquiries, contact our Data Protection Officer (DPO) (mandatory) using the button below.